Effective Date: January 1, 2024
At Shinessshineax, your complete satisfaction with our jewelry is our highest priority. We stand behind the quality of our handcrafted rings, earrings, and bracelets. This Return Policy outlines our straightforward process for returns and exchanges.
You may return eligible jewelry items within 30 days of the delivery date for a full refund or exchange. To qualify for a return, items must be in their original, unworn condition with all original packaging, tags, and documentation intact.
The following items are eligible for return:
For hygiene and quality reasons, the following items cannot be returned:
To initiate a return, please follow these steps:
Returns without prior authorization may not be accepted. Please do not send items back without contacting us first.
Once we receive your returned jewelry:
Please note that original shipping charges are non-refundable unless the return is due to our error or a defective product.
We gladly accept exchanges for different sizes, styles, or items of equal or greater value. If you exchange for a higher-priced item, you will be charged the price difference. If you exchange for a lower-priced item, we will refund the difference to your original payment method.
To request an exchange, follow the same process as returns and indicate your preferred replacement item.
If you receive damaged or defective jewelry, please contact us immediately upon receipt. We will arrange for a replacement or full refund at no additional cost to you, including return shipping. Please provide clear photographs of the damage or defect when contacting us to expedite the process.
If you receive an incorrect item due to our error, we will cover all return shipping costs and send you the correct item immediately. Please contact us within 7 days of delivery to report any order discrepancies.
Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error in your order. We strongly recommend using a trackable, insured shipping method as we cannot be held responsible for items lost or damaged during return transit.
All returned items are subject to inspection upon receipt. Returns that do not meet our return criteria may be refused or returned to you. We reserve the right to deny returns that show signs of wear, damage, or alteration.
We do not charge restocking fees for standard returns that meet our return criteria. However, items returned without authorization or not meeting return requirements may be subject to fees or refused.
All Shinessshineax jewelry comes with a limited warranty covering manufacturing defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, accidents, or alterations performed by third parties. For warranty claims, please contact our customer service team.
To maintain the beauty and longevity of your jewelry, we recommend following proper care instructions. Store pieces in their original boxes or soft pouches, avoid exposure to harsh chemicals, and remove jewelry before physical activities. Professional cleaning and maintenance services are available upon request.
For questions about returns, exchanges, or to initiate a return, please contact us:
Shinessshineax
928 S Western Ave, Ste 300
Los Angeles, CA 90006
United States
Phone: +1 213-382-1234
Email: ask@shinessshineax.world
Our customer service team is available Monday through Friday, 10:00 AM to 7:00 PM Pacific Time.